For a better understanding of what we mean by “Trip”, “Trip Provider”, “Trip Service”,“event“,“attraction“, “Travel exclusive package“ and “Trip Reservation”, please read the Travel a la carte a.s. Terms and Conditions.
Travel a la carte a.s. offers online travel-related services through our own mobile app, however while processing your trip, your data can be processed through other online platforms such as partners’ websites and social media. All the information is applicable to all these platforms, however for TACPay few additional requirements are added which is explaind separetly in a separate section of this document.
This one privacy statement applies to any kind of information we collect through these platforms or other means connected to these platforms (such as contacting our customer service team via email). It makes for a lot less tedious reading. Trip Providers should however also visit the Privacy Statement for Trip Providers.
We might amend the Privacy Statement from time to time. If you care about your privacy, visit this page regularly and you’ll know exactly where you stand. If we make changes to the Privacy Statement which will have an impact on you (for example, if we intend to process your personal data for other purposes than communicated in the past in this Privacy Statement), we will notify you of these changes before the new activities begin.
Sad but necessary bit: If you disagree with this Privacy Statement, you should discontinue using our services. If you agree with our Privacy Statement, then you’re all set to book your next Trip through us. Let the good times roll! If you have any question, please send us an email to email@example.com.
What kind of personal data does Travel a la carte a.s. collect?
We can’t help you book the perfect Trip without information, so when you use our services there are certain pieces of information we ask for. This is pretty basic stuff – your name, preferred contact details, the names of anybody travelling with you and your payment information. You may decide for yourself to submit special requests for your upcoming Trip (for example, certain preferences). In addition to this, we also collect information from your computer, phone, tablet or other device you are using to access our services. This includes the IP address, the browser you use, and your language settings. There are also situations in which we receive information about you from others or automatically collect other information. This is the basic overview of the information we collect, but if you’d like to know more, we go into a lot more detail below. Read more
Why does Travel a la carte a.s. collect and use your personal data?
The main reason we ask you for personal details is a pretty good one – it’s to help administer your online Trip Reservations and ensure you get the best service possible. We also use your personal data to contact you and to inform you of the latest deals and special offers and other products or services which we believe may be of interest to you. There are other uses too – if you’d like to find out what they are, read on for a more detailed explanation. Read more
How does Travel a la carte a.s. share your data with third parties?
There are different parties integrated into the Travel a la carte a.s. services in various ways and for various reasons. The primary purpose is to share your data relevant for your Trip with the Trip Provider to complete your Trip Reservation. There are also other parties which can receive some of your data, which are parties we involve to provide you with the Travel a la carte a.s. services, financial institutions, advertisers or in some cases governmental or other authorities. We do not sell or rent your personal data. Below we’ll go into more detail about how information you share with us is used and exchanged with these parties.
How does Travel a la carte a.s. process communications that you and your booked Trip Provider may send to Travel a la carte a.s.?
Travel a la carte a.s. can help you and Trip Providers exchange information and requests about their services and existing Trip Reservations, directing the communications through Travel a la carte a.s.. If you want to find out more about how Travel a la carte a.s. receives and handles these communications, read on here.
How does Travel a la carte a.s. make use of mobile devices?
We offer free apps through which we also collect and process personal data. This works in much the same way as our website, but they also allow you to use our location services.
How does Travel a la carte a.s. make use of social media?
The use of social media services may be integrated with the Travel a la carte a.s. services in various ways, which will involve us collecting some of your personal data or the social media provider receiving some of your information. If you’d like to learn more about how this information is used and exchanged, read on.
What security and retention procedures does Travel a la carte a.s. put in place to safeguard your personal data?
We observe appropriate and adequate procedures to prevent unauthorized access to, and the misuse of, personal data that we process.
How does Travel a la carte a.s. treat personal data of children?
Unless indicated otherwise, Travel a la carte a.s. is a service you are only allowed to use if you are over 16 years of age. We only process information about children with the consent of the parents or legal guardians or when the information is provided to use by the parents or legal guardian.
How can you control the personal data you have given to Travel a la carte a.s.?
You always have the right to review the personal data we keep about you. You can request an overview of your personal data by emailing us to the email address stated below. If you want to find out more about your rights to control your personal data, read on here.
Who is responsible for the processing of personal data on the Travel a la carte a.s. website and apps?
Travel a la carte a.s. B.V., located in Prague, Czech Republic, controls the processing of personal data on its websites and mobile apps.
OK, so you’re looking for a bit more info. Here’s a more in-depth look at the information we collect.
Personal data you give to us.
Travel a la carte a.s. collects and uses information which you provide to us. When you make a Trip Reservation, you are (as a minimum) asked for your name and email address. Depending on the Trip Reservation, we may also ask for your home address, telephone number, payment information, date of birth, the names of any guests travelling with you and any preferences, emergency contacts with their approval (such as meal preferences and any mobility restrictions) you might have for your Trip.
If you need to get in touch with our customer service team, or reach out to us through other means (such as through social media, or communicating with your booked Trip Provider through us) we will collect information from you there too. Guests can also be asked to provide a review to help ensure future guests get exactly what they’re looking for. We will collect information from you included in your reviews, including your display name and avatar if you choose one.
There are also other instances where you’ll provide us with information. For example, if you’re browsing with your mobile device, you can decide to enable Travel a la carte a.s. to see your current location or grant access to your contact details – this helps us provide you with the best possible service and experience (for example, to see our city guides, the nearest restaurants or attractions to your location or other recommendations). You can also open a user account, which allows you to save your personal settings, upload photos, review previous bookings or plan and manage future reservations or benefit from other features only available to account holders (such as incentives or other benefits we may offer).
You can decide to participate in referral programs or sweepstakes, and doing this will also mean providing us with personal data. In addition to that, you can provide us with feedback or ask for help with using the Travel a la carte a.s. travel services.
Personal data you give us about others.
Of course, you might not simply be making a Trip Reservation for yourself. You may be doing a Trip with other guests whose details you provide as part of the Trip Reservation, or you may make a Trip Reservation on behalf of someone else. In some cases, you can use Travel a la carte a.s. to share information with others. This might take the form of forwarding a wish list or participating in referral programs, but such information may only be used as described in the offered interface – check the details there if you want to know more.
However, at this point we have to point out that it’s your responsibility to ensure that the person or people you have provided personal data about are aware that you’ve done so, and have understood and accepted how Travel a la carte a.s. uses their information (as described in this Privacy Statement).
Personal data we collect automatically.
Even if you don’t end up making a Trip Reservation, when you visit our websites or apps we automatically collect certain information. This includes your IP address, the date and time you accessed our services, the hardware, software or internet browser you use and information about your computer’s operating system, like application versions and your language settings. We also collect information about clicks and which pages have been shown to you.
If you are using a mobile device, we collect data that identifies your mobile device, device-specific settings and characteristics, app crashes and other system activity. When you make a Trip Reservation, our system registers through which means and from which websites you have made your reservation or entered the Travel a la carte a.s. websites and/or apps.
Personal data we receive from other sources.
It’s not just the things you tell us, though – we may also receive information about you from other sources. These include business partners, such as affiliate partners, and other independent third parties, and anything we get from them may be combined with information provided by you. For example, the Travel a la carte a.s. reservation services are not only made available via Travel a la carte a.s. and the Travel a la carte a.s. apps, but are also integrated into services of affiliate partners you can find online. When you use some of these, you provide the reservation details to our business partner, who then forward your details to us. We also integrate third party service providers to facilitate payment between bookers and Trip Providers. These service providers share payment information so we can administer and handle your Trip Reservation, making sure everything goes as smoothly as possible for you.
Another example is that we integrate communication services into our platforms to enable you to connect with the booked Trip Provider about your stay, and when we do we receive metadata about communication activities (such as where you called, who you are and the date and length of the call). We may also receive information about you to serve you more relevant advertisement for example additional cookie data made available to Travel a la carte a.s. by social media partners. Please read under Why does Travel a la carte a.s. collect and use your personal data? for more information. When you link your Travel a la carte a.s. user account to your social media account, personal data may be shared with Travel a la carte a.s. by that social media provider, but only when it’s OK with you for them to do so.
Trip Providers may share information about you with Travel a la carte a.s. too – this may happen if you have support questions about your pending reservation, when disputes arise about a Trip Reservation (though naturally we don’t like it when that happens).
We use the information collected about you for various purposes. Your personal data may be used in the following ways:
Providing your personal data to Travel a la carte a.s. is voluntary. However, depending on the type of service you may want to use, we may only be able to provide you with this service if certain personal data is collected. For instance, we cannot process your Trip Reservation if we do not collect your name and contact details.
If we use automated means to process personal data which produces legal effects or significantly affects you, we will implement suitable measures to safeguard you rights and freedoms, including the right to obtain human intervention.
To process your personal data as described above, we rely on the following legal bases:
In view of purpose A and B, Travel a la carte a.s. relies on the legal basis that the processing of the personal data is necessary for the performance of a contract, specifically to finalize and administer your Trip Reservation. If the required personal data is not provided, Travel a la carte a.s. cannot finalize the Trip Reservation, nor can we provide customer service. In view of purposes C to K, Travel a la carte a.s. relies on its legitimate commercial business interest to provide its services, to prevent fraud and to improve its services. When using personal data to serve Travel a la carte a.s.’s or a third party's legitimate interest, Travel a la carte a.s. will always balance your rights and interests in the protection of your personal data against Travel a la carte a.s.’s rights and interests or those of the third party. For purposes L, Travel a la carte a.s. relies also where applicable on compliance with legal obligations (such as lawful law enforcement requests). Where needed under applicable law, Travel a la carte a.s. will obtain your consent prior to processing your personal data for direct marketing purposes.
If you wish to object to the processing set out under C to K and no opt-out mechanism is available to you directly (for example, in your account settings), to the extent applicable, please contact firstname.lastname@example.org.
Our Global Privacy Notice to Users of TACPay applies to our users and other relevant individuals throughout the rest of the world.
TACPay are services provided by us and our affiliates (collectively, referred to as the Travel a la carte a.s.) to facilitate payments in connect with online transactions on these merchant sites and are only available to registered members of the merchant sites. Please see here our terms and conditions for the TACPay.
We want you to understand:
1. WHAT PERSONAL INFORMATION DO WE PROCESS ABOUT YOU?
The personal information that we process includes:
2. HOW WE OBTAIN YOUR PERSONAL INFORMATION
We collect your personal information when you browse our website (www.t-alacarte.com), register as a EU User of TACPay, or login to your TACPayaccount to use our TACPay on a merchant site; or when you sell or provide products or services on one of the merchant sites using TACPay.
We also receive personal information about you from other sources, including:
We combine information that we have about you from various sources including the information you have provided to us.
3. HOW WE USE YOUR PERSONAL INFORMATION
We use your personal information for the following purposes:
We may use your personal information in the European Economic Area (EEA) or outside of the EEA. For further information see Transfers of your personal information outside of the EEA.
4. WHAT IS OUR LEGAL BASIS FOR USING YOUR PERSONAL INFORMATION?
We use your personal information on bases set out below.
5. WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
We share certain of your personal information with:
See How do we store and protect your personal information? for information on how we keep your personal information secure when sharing it with others.
6. HOW DO WE STORE AND PROTECT YOUR PERSONAL INFORMATION?
We will keep your personal information for as long as it is necessary to provide you with the TACPay or other purposes as set out in this notice unless we delete your personal information in response to your request for deletion (see Your rights with respect to your personal information). In addition, we may retain your personal information for a longer period (including after you are no longer an EU User), if it is necessary to comply with laws and regulations applicable to us in countries outside the EU including China and India where our main businesses are located.
We use a variety of security measures and technologies to help protect your personal information from unauthorised access, use, disclosure, alteration or destruction consistent with applicable data protection and privacy laws and regulations.
7. TRANSFERS OF YOUR PERSONAL INFORMATION OUTSIDE OF THE EEA
Your personal information may be processed by us, companies in the Travel a la carte a.s. and our trusted third-party suppliers outside of the European Economic Area (EEA), including in countries where data protection and privacy laws or regulations may not be equivalent to, or as protective as, the data protection and privacy laws and regulations in the EEA.
These countries include, among others:
In accordance with applicable data protection and privacy laws and regulations, we will implement appropriate measures to ensure that your personal information remains protected and secure when it is transferred outside of the EEA to a jurisdiction other than one that is recognised by the European Commission has having an adequate level of protection of personal data. These measures include (where applicable) transferring pursuant to data transfer agreements implementing standard data protection clauses. If you would like further information, please Contact us.
We may also transfer your personal information outside of the EEA as permitted by applicable data protection and privacy laws and regulations. Examples include where we need to transfer your personal information: (a) to perform a contract with you (or to take steps before the contract at your request); (b) perform a contract in your interests; or (c) in relation to legal claims.
8. YOUR RIGHTS WITH RESPECT TO YOUR PERSONAL INFORMATION
In accordance with applicable data protection and privacy laws and regulations, you may be entitled to:
Where you are given the option to share your personal information with us, you can always choose not to do so. If we have requested your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations.
However, choosing not to share your personal information with us or withdrawing your consent to our use of it could mean that we are unable to perform the actions necessary to achieve the purposes of processing described (see How we use your personal information) or that you are unable to make use of the services and products offered by us. After you have chosen to withdraw your consent, Travel a la carte a.s. may be able to continue to process your personal information to the extent required or otherwise permitted by applicable data protection and privacy laws or regulations.
If you would like to exercise your rights, please Contact us.
9. THIRD PARTY SERVICES AND SITES
The TACPay and our website may provide links to other websites and services (including other online merchant sites) for your convenience and information. These services and websites may operate independently from us. Linked services and websites may have their own privacy notices or policies, which we strongly suggest you review if you visit any linked websites. To the extent any linked websites you visit are not owned or controlled by us, we are not responsible for these websites’ or services content, any use of these services or websites by you, or the privacy practices of these services or websites.